Conditions GENERALS FOR SALE

 

1. GENERAL INFORMATION

2. PURCHASE OF PRODUCTS

3. PRICES AND AVAILABILITY

4. PAYMENT SYSTEMS

5. ORDERS AND DELIVERY TIME

6. SHIPPING

7. WARRANTY

8. RETURNS

9. PROCESSING AND PROTECTION OF PERSONAL DATA

10. APPLICABLE LAW

 

 

1.OVERVIEW

These general conditions of sale expressly regulate the relations arising between Telart and customers who purchase products through the online shop by completing steps set forth in the purchase order electronic.
The completion and shipment of a purchase order expresses full knowledge and full and unreserved adherence to each of the general conditions.The customer claims to be of legal age and ability to freely and voluntarily place a purchase order.
The website https://www.telart.es, is owned by Rafael Atencia Martínez, with NIF 52710043T and domiciled at 12 Furs Street (46870) on Ontinyent.
We recommend that you periodically review and review these General Conditions as they may be modified.
CUSTOMER ATTENTION:To make inquiries the user can send an email to the info@telart.es address or call 616 733 747 from 9h to 20h. 

2.BUYING PRODUCTS 

The distribution of products is established for the geographical scope of Peninsular Spain, and the Balearic Islands.
Purchases to the Balearic Islands are subject to an increase per service that is always detailed in the order confirmation and in advance of its final validation.
 Telart reserves the right to remove or to incorporate the products without prior notice.The device from which you are viewing the products may show slight variations in tone and color on which it is received, especially by being built with natural raw materials.
 The features and prices of the products are listed in the tab, and the client declares to know the measures, shapes and arrangement that make up your order according to the specifications expressed in the store and the purchase order.

3.PRICES AND AVAILABILITY

The prices indicated include taxes. Telart reserves the right to modify its prices at any time but products will be billed according to rates and conditions in force at the moment of registering the order.
Automatic order confirmation does not validate erroneous pricing conditions. Upon detecting that an error has been made in the introduction of the price of an item after receipt of an order, we will inform as soon as possible of the incident to offer the option of cancellation or maintenance under the correct conditions. Without the express conformity to the correct price conditions, the shipment will not proceed.
The client accepts that Telart accept your order in function of the workload at that time and will do everything possible to respond to any order. In the event that a product could not serve in the date , the customer will be informed of the partial delivery of the order or of the cancellation of the same.
In case of cancellation, any amount paid in accordance with the payment method made by the customer or by transfer will be refunded.

 

4.PAYMENT SYSTEMS

You can pay for your purchases via PayPal, bank transfer, or counter-refund payment upon receipt of your order. Commercial transactionsare performed in a secure server environment under SSL protocol and all communications are transmitted coded to ensurethe highest level of protection.

BANK TRANSFER:To pay through this means must deposit or a transfer for the amount of the order to the specified account to complete the purchase. Do not accept the deposit of checks or similar.
These operations require between 24 and 48 hours depending on the entities involved in the process. It is imperative that such entry or transfer stating the order number provided in the confirmation of the purchase, as well as the identification of the owner.
The income can be made until the deadline of 24 hours prior to the date of service will be indicated in the proforma invoice that you will receive on the same day that order has been placed.

PAYPAL: Pay quickly and securely with your PayPal account or with your credit or debit card, without sharing financial information with Telart. PayPal encrypts automatically your confidential data with the help of the best technologies available on the market. Orders paid using PayPal will not have any surcharge on the total amount.

PAYMENT AGAINST REFUND:Pay in cash at the time of delivery. This form of payment has an additional cost of 4% (minimum 3€) as expenses of management of reimbursement of the transport agency.

 

5.ORDERS AND DELIVERY TIME

Once the duly completed purchase order is received, a confirmation of the order placed is sent to the email address indicated by the customer.
The delivery time is indicated on the proforma invoice that is sent to the customer, and will range from 2 to 10 working days at the maximum time, and may vary depending on the delivery area. It will be counted by working days (Monday to Friday) from the moment the processing of your order takes effect, after confirmation of the proforma by the customer.
If you want to the delivery of an order at a term subsequent to that indicated in the proforma invoice, please communicate by e-mail to the e-mail address info@telart.es when you receive the order confirmation and the product will be delivered in the dates requested.

 

6.Shipping

From 70 euros of purchase the shipping is free within the geographical area specified in these conditions (Peninsula and Balearic Islands).

The shipping cost for purchases with less than this amount will be specified and will appear clearly differentiated from its price before you validate the payment. In these moments the shipments to peninsular Spain amount to 6,90€, while the Balearic islands amount to 12€.

Shipments will be made to the following EU countries: Austria, Belgium, France, Italy, Luxembourg, the Netherlands and Portugal. The shipping cost is 15 euros.

Deliveries are made Monday to Friday (not public holidays) in the morning or afternoon, and the customer must verify the conformity of the order and the perfect condition of the goods.
If you wish to change the previously agreed delivery date, you must notify us at least 24 hours in advance.
In the event that you notice damage at the time of the receipt of the products purchased, it must clearly specify the anomalies on the delivery note and notified in a maximum period of 24 hours by sending an e-mail to info@telart.es attaching photos of the affected product. In this case, they will repair or replace the defective products in the shortest possible time. You should never throw away the packaging of the products until you check that they are in perfect condition and verify that they match the ones you ordered.

 

7.Warranty

Items purchased and related in this contract, on the basis of Law 3/2014 amending Royal Legislative Decree 1/2007 on Guarantees in the sale of Consumer Goods, they are guaranteed, in general, before any manufacturing or non-conformity defect for a period of two years from the date of receipt of each of them, recognizing the customer their right to repair the item, its replacement, the price reduction and the termination of the contract. From the sixth month it must be established by the buying party, that the defects or defects detected originated on the date of delivery of the same.
To enforce the guarantee requires the presentation of the purchase invoice, as well as a detailed report of the defects by e-mail to info@telart.es or certified letter. The warranty will only be valid in the direction of delivery of the order.
The warranty does not cover deficiencies caused by negligence, shock, continued use or tampering, or materials subject to wear and tear due to normal use.
Certain normal characteristics of natural materials (veins, knots, marks ...) are signs of authenticity and beautify a product, not being a cause of complaint.

 

8.Returns

Dispone de 14 días naturales contados a partir de la recepción del pedido para comunicar la devolución o cambio de un producto mediante carta certificada a Telart. o correo electrónico a info@telart.es, indicando claramente todos los datos del cliente y la referencia del pedido. Los costes de transporte que genere la devolución correrán a cargo del cliente.
After you have received the goods in our warehouse and checked their status, the client will get the money from your return, minus the costs of transport, according to the method of payment or by bank transfer within a maximum period of 14 days.

9.PROCESSING AND PROTECTION OF PERSONAL DATA

As set out in the GDPR (Regulation (EU) 2016/679), we provide you with the following Detailed Data Protection Information: 

Responsible:Rafael Atencia Martínez
N.I.F.: 52710043T
Address: Furs, 12, 46870 – Ontinyent
Phone: 616 733 747
Email: info@telart.es 

Purpose:

The data collected through the contact form of the website (name, email) are used to be able to offer you the information you request about our products and in the event that you decide on your purchase, (nif, postal address, telephone) then be able to check in your order.
We also collect other non-identifying data that is obtained through some cookies, basically from Google Analytics that are downloaded to the user's computer when browsing this website and detailed in the cookie policy.
 

Legitimation:

The Personal Data obtained on this Website, as well as the offer of products is based on the consent requested from the interested party.
The data subject shall have the right to withdraw his/her consent at any time. Withdrawal of consent shall not affect the lawfulness of the processing based on the consent prior to its withdrawal.

 Recipients:

No data will be transferred to third parties, except legal obligation.

Rights:

Right of access: to know what data of yours are being processed, for what purpose they are processed, where they have obtained the data and whether they will communicate it or have communicated them to someone.
Right to rectification: to modify your inaccurate or incomplete data
Right to cancel: to cancel your inappropriate or excessive data
Right to object: to prevent your data from being processed or to stop being processed, but only in the cases established by the law
Right of limitation of processing: to request that the processing of data be suspended in the cases established by law
Right to data portability: in order to receive your data provided in a structured and commonly used electronic format and to be able to transmit it to another controller

Cookies:

With the aim of improving access, information and security, web Telart uses files “cookies” that are installed in the browser memory or on the hard disk of the computer of the user.Read carefully the help section of your browser to learn more about how to activate the “private mode”. Although you can still visit our website, the navigation may not be optimal and some utilities may not work correctly as well as the quality and speed of service provided.

10.APPLICABLE LAW

For the resolution of all disputes or issues related to this website or the activities carried out on it, Spanish law will apply, to which the parties expressly submit, being competent for the resolution of all disputes arising or related to its use the Courts and Tribunals of Ontinyent, Valencia.